Soundbooth Privacy Policy

1. Contact Information

Soundbooth, LLC
151 Calle De San Francisco
Suite 201
San Juan, Puerto Rico 00901

Email: [email protected]

For questions about this Privacy Policy or requests concerning your personal information, please contact us at the email address above.

2. Information We Collect

We collect information you provide directly, information generated through your use of our Services, and certain information received from third-party providers.

Account Information

Depending on how you access Soundbooth, you may create an account or sign in using an email address or a supported third-party authentication provider.

We may collect and maintain:

• Your name, display name, email address, and account identifier.
• Authentication and session information necessary to maintain your account.
• Information provided by third-party authentication services when you choose to use them.
• A profile image, if you choose to upload one.
• Device and application identifiers associated with your use of the Services.

Some features may be available without creating an account. Anonymous or guest sessions may generate identifiers that allow us to maintain application functionality.

If you choose to upload a profile image, the app may request access to your camera or photo library. We access only the content you select or authorize through the applicable device permissions.

Purchases and Transactions

When you purchase content, we collect or maintain information associated with the transaction, including:

• Purchased titles and associated licenses or access rights.
• Order details, transaction amounts, and purchase history.
• Receipts, refunds, and other transaction records.
• Information necessary to provide access to purchased content.

Payments are processed by third-party payment providers, including the applicable mobile application marketplaces.

We do not store complete payment card numbers on our own systems. Payment providers process payment information according to their respective privacy practices.

Gifts

When you purchase a gift, we collect your name and email address, the recipient's email address, your chosen delivery date, any message you include, and the information necessary to deliver and redeem the gift.

We use this information to fulfill the gift transaction and provide related support. The gift email we send to the recipient identifies you by name and email address and includes your message, and we may notify you when the gift is redeemed.

Listening Activity and Library Information

To provide and improve our audiobook services, we collect information such as:

• Titles added to your library.
• Listening progress and playback activity.
• Content downloads and related device information.
• Reviews, ratings, and other content you choose to submit.
• Library preferences and settings.

Listening progress and library information may be synchronized across devices associated with your account.

Reviews and ratings you submit are public. They are displayed on the Services together with the name and profile image associated with your account.

Audio downloaded for offline listening is stored locally on your device. Certain information about downloaded content may also be maintained by our systems to manage access and functionality.

Communications and Support

When you contact us, submit a support request, subscribe to marketing communications, or otherwise communicate with Soundbooth, we may collect your contact information and the contents of those communications.

Our support tools may associate requests with account information to help us identify and resolve issues.

If you allow notifications in our mobile applications, we collect a notification token for your device, together with device information such as its name, model, and operating system, so that we can deliver notifications to it. You can turn notifications off at any time in your device settings.

3. Information Collected Automatically

When you use Soundbooth, we and our service providers may automatically collect technical and usage information, including:

• Device type, operating system, and application version.
• IP address and approximate location derived from network information.
• Browser type and settings.
• Pages, screens, and features accessed.
• Application interactions and usage patterns.
• Crash reports, performance information, and diagnostic data.
• Cookies, session identifiers, and similar technologies.

We use this information to operate the Services, maintain security, diagnose technical issues, understand usage, and improve the customer experience.

Website Analytics

We use third-party analytics and monitoring services to understand website usage, improve functionality, and identify technical issues.

These services may collect page views, clicks, navigation patterns, device information, and technical identifiers.

Certain analytics tools may also record website interactions or user sessions to help us identify usability problems. We use available privacy controls intended to limit the collection of sensitive information.

When you are signed in, analytics and support tools may associate this information with your account identifier, name, and email address to help us understand and improve your experience.

Mobile Application Analytics

Our mobile applications use analytics and diagnostic services to understand application usage, monitor performance, and identify crashes.

These services may collect information about screens accessed, application interactions, device identifiers, and technical errors. Crash and error reports may include your account identifier and email address so that we can investigate problems affecting your account.

Security and Abuse Prevention

We may use automated security and verification technologies to detect suspicious activity, prevent fraud, and protect our Services.

These technologies may process device, browser, network, and interaction information.

4. Advertising and Marketing Measurement

Soundbooth uses third-party advertising and measurement services, including Meta, to evaluate advertising campaigns, measure conversions, understand how users interact with our Services, and improve the effectiveness of our advertising.

Our website and mobile applications may transmit information about certain events, including:

• Pages visited on our website.
• Application installations and launches.
• Account registrations and authentication methods.
• Purchases, including transaction amounts, currency, and purchased content.
• Content added to a library, including free content.
• Related application activity and technical identifiers.

Depending on your device, permissions, and applicable privacy settings, advertising partners may also receive advertising identifiers or other information permitted by applicable law and platform requirements.

On our website, these services operate through tags and cookies, including the Meta pixel and Google Analytics, which may be set when you visit our pages.

Third-party advertising partners, including Meta, may process information received through these integrations in accordance with their own terms and privacy policies.

iOS Tracking Permissions

On supported Apple devices, Soundbooth may request permission to track activity for advertising purposes through Apple's App Tracking Transparency framework.

If you decline permission, Soundbooth does not access your device's advertising identifier through that permission.

Certain application events and technical information may still be processed for purposes permitted under applicable law and Apple's requirements.

You can manage tracking permissions through your device settings.

Android Advertising Identifier

On Android devices, advertising partners may receive your device's advertising identifier. You can reset it, or limit its use for advertising, through your device settings.

Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about new releases, promotions, and other Soundbooth news.

You can unsubscribe from marketing emails using the link included in those messages.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as purchase receipts, account verification codes, and important account notifications.

5. How We Use Personal Information

We use personal information for the following purposes:

• Providing our Services: Creating and maintaining accounts, delivering purchased content, synchronizing libraries, and enabling playback.
• Processing transactions: Completing purchases, delivering gifts, issuing receipts, and handling refunds.
• Customer support: Responding to inquiries, resolving technical issues, and assisting with accounts.
• Improving Soundbooth: Analyzing usage, diagnosing problems, and developing new features.
• Security and fraud prevention: Protecting accounts, investigating suspicious activity, and preventing misuse.
• Communications: Sending transactional messages, service announcements, and marketing communications where permitted.
• Advertising measurement: Evaluating advertising performance and understanding how users discover our Services.
• Legal compliance: Meeting applicable legal obligations, enforcing our agreements, and protecting our rights.

We may also use aggregated or de-identified information for analytics, reporting, and business purposes, provided that it does not identify an individual and is handled in accordance with applicable law.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functionality and understand how visitors use our Services.

These technologies may be used for:

• Account authentication and session management.
• Remembering library and playback preferences.
• Customer support functionality.
• Website analytics and performance monitoring.
• Advertising measurement, including by Meta and Google.
• Security, fraud prevention, and abuse detection.

Some cookies are necessary for the website to function properly. Others support analytics, advertising measurement, or additional features.

You can control cookies through your browser settings. The site does not show a separate cookie-choices banner. Disabling certain cookies may affect sign-in, checkout, playback, support, or other functionality.

7. How We Share Personal Information

We share personal information with third parties when reasonably necessary to operate our Services, fulfill transactions, provide support, or conduct permitted business activities.

These parties may include:

• Infrastructure and hosting providers: To host our applications, databases, and related systems.
• Payment processors: To process purchases, refunds, and related transactions.
• Authentication and application service providers: To support sign-in, notifications, and application functionality.
• Customer support providers: To manage support requests and communications.
• Email service providers: To deliver marketing and transactional communications.
• Analytics and monitoring providers: To understand usage, measure performance, and diagnose technical issues.
• Advertising and measurement partners, including Meta: To measure advertising performance, understand campaign effectiveness, and improve our advertising. These partners may also process information in accordance with their own applicable terms and privacy policies.
• Security and fraud prevention providers: To detect abuse, prevent unauthorized activity, and protect our Services.

Depending on the service and purpose, these third parties may receive account identifiers, contact information, transaction information, device information, usage activity, or other information relevant to the services they provide.

We may also disclose personal information:

• When required by applicable law, legal process, or a valid governmental request.
• To investigate fraud, security incidents, or violations of our Terms and Conditions.
• To protect the rights, property, or safety of Soundbooth, our users, or others.
• In connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to applicable legal requirements.
• With your direction or consent.

We do not sell customer information in exchange for money.

However, certain disclosures to advertising or analytics partners may be considered a “sale” or “sharing” of personal information under some privacy laws, even when no money is exchanged. Where applicable, we provide the rights and choices required by those laws.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, and meet applicable legal or business obligations.

Retention periods depend on the type of information and why it was collected.

For example:

• Account information may be retained while your account remains active.
• Purchase and transaction records may be retained for accounting, tax, fraud prevention, dispute resolution, and legal compliance.
• Listening activity and library information may be retained as necessary to provide access to your content and synchronize your account.
• Support communications and technical records may be retained for troubleshooting, security, and operational purposes.
• Analytics and diagnostic information is retained for periods appropriate to its purpose, subject to applicable legal requirements and our data retention practices.

When personal information is no longer reasonably necessary, we take steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

Certain records may remain in backups or be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, or protect legitimate business interests.

9. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request a copy of certain personal information.
• Object to or restrict certain processing activities.
• Opt out of certain uses or disclosures of personal information, including qualifying advertising-related sharing.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable laws, exceptions, and verification requirements.

Account Deletion

You can initiate account deletion directly within the Soundbooth mobile application.

If you use the website or need assistance, you can also request account deletion by contacting [email protected].

Deleting your account may result in the loss of access to purchased content, your library, listening progress, and other account-related features.

Certain information may be retained after your account is deleted where required or permitted by law, including transaction and gift records, library and listening history, and records necessary for accounting, fraud prevention, or legal compliance.

Reviews you have posted may remain visible after your account is deleted. If you would like them removed, please say so in your deletion request. Deleting your account does not by itself unsubscribe you from marketing email; please use the unsubscribe link in those messages.

Privacy Requests

To exercise applicable privacy rights, contact:

[email protected]

We may request information reasonably necessary to verify your identity before fulfilling a request.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

10. International Users

Soundbooth is based in Puerto Rico, United States, and may provide Services to users in other countries.

Personal information may be processed or stored in the United States or other countries where Soundbooth or its service providers operate.

Privacy laws and protections may differ between jurisdictions.

Where applicable law requires additional safeguards for international transfers, we will use appropriate transfer mechanisms.

European Economic Area and United Kingdom

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal information under one or more applicable legal bases, which may include:

• Performance of a contract: To provide accounts, purchased content, and other requested Services.
• Legitimate interests: To maintain security, prevent fraud, provide support, improve our Services, and measure advertising performance, where those interests are not overridden by your rights. Advertising measurement includes website and app events sent to partners such as Meta. Declining Apple tracking permission stops access to the advertising identifier. It does not, by itself, stop those events.
• Consent: When you subscribe to marketing email or otherwise agree to receive promotional messages. You can withdraw that consent by unsubscribing.
• Legal obligations: To comply with applicable tax, accounting, and other legal requirements.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Soundbooth is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without any required parental authorization, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable law.

Parents or guardians who believe a child has provided personal information may contact [email protected].

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

These measures may include access controls, authentication safeguards, and security practices appropriate to the nature of the information we process.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

We encourage users to protect access to their accounts and devices and to contact us if they suspect unauthorized account activity.

13. Third-Party Services and Links

Our Services may contain links to third-party websites or integrate services operated by other companies.

Those third parties may have their own privacy policies and practices.

Soundbooth is not responsible for the privacy practices of independent third-party services, except to the extent required by applicable law.

We encourage users to review the privacy policies of third-party services they choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

If changes are material, we will provide additional notice where required by applicable law.

The updated Privacy Policy will become effective as indicated in the revised policy.

15. Contact Us

If you have questions about this Privacy Policy, how Soundbooth handles personal information, or your privacy rights, contact:

Soundbooth, LLC
151 Calle De San Francisco
Suite 201
San Juan, Puerto Rico 00901

Email: [email protected]